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FREQUENTLY ASKED QUESTIONS

SHIPPING

How long does it take to receive my order?

We strive to process and ship all orders as quickly as possible.

Seat Covers: Once your order is confirmed, seat covers typically require 3–7 business days for processing and handling before shipment. Delivery times may vary depending on your location.

Custom Mats: Our custom mats are made specifically for your vehicle, which requires additional production time. Custom mats typically require 7–15 business days for processing and production before shipment. Delivery times may vary depending on your location.

Once your order has been shipped, you will receive tracking information so you can follow your delivery progress.

Please note that shipping times may vary depending on your location, carrier delays, holidays, or other external factors.

Do you offer free shipping?

Yes! We provide free shipping on your first order. For most locations, your order will be delivered at no additional shipping cost.

Please note that additional shipping fees apply for orders shipped to Alaska and Hawaii due to higher delivery costs and special shipping requirements. Any applicable extra fees will be calculated and displayed at checkout before completing your purchase.

For customers located in Florida, the required sales tax will be applied at checkout according to state regulations.

All applicable charges will be clearly shown before you place your order.

Can I track the status of my order?

Absolutely! We provide tracking information for all orders. Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.

ORDERS

What is your return policy?

We want you to be completely satisfied with your purchase. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return if the product does not fit your vehicle.

Can I cancel or modify my order after it has been placed?

We strive to process orders quickly, so please contact our customer support as soon as possible if you need to cancel or modify your order. While we cannot guarantee changes after the order is processed, we will do our best to accommodate your request.

Do you have any discount codes available?

Absolutely! As a special offer, you can use code VELA5 to receive a discount on your order.

Your vehicle upgrade is just one step away, and this is the perfect time to complete your purchase while enjoying extra savings.

Apply VELA5 at checkout and start saving today. 🚗

What is the fastest way to contact customer support?

The fastest and most effective way to reach our customer support team is through our Live Chat.

Our chat is managed by a real support specialist who is ready to assist you throughout your shopping experience. Whether you have questions about product compatibility, your order, shipping, or need help completing your purchase, we're here to help.

Simply open the Live Chat and our team will be happy to guide you every step of the way.